Terms and Conditions


 The following words shall have the following meanings:

Agreed Hours’ means that massage therapist/s will be available for the hours as requested on the client’s completed online booking form.

Individual’ means the individual guest/employee of the Client attending the event who has requested a Treatment.

Treatment’ means the Treatment requested on the client’s completed online booking form performed as described on our website.

Massage Therapist’ & ‘Practitioner‘ means the individual therapist who attends the Premises for the purpose of performing the Treatment.

Premises’ Means the location address as completed on the client’s online booking form.

The Services’ means the services set out under the services section of this agreement.

BTBT’ Means the service provider company Back To Basics Therapy Ltd.

The Services

BTBT shall provide qualified and insured Massage Therapists to the Client at the Premises for the Agreed Hours. All therapists are covered for Professional Indemnity and Public Liability insurance. 

BTBT shall instruct the Therapist to provide Treatments as requested by the Client and attend to the requirements of each individual who requires a Treatment exercising proper professional skill and diligence in the rendering of the Treatment.

The Massage Therapist reserves the right not to provide Treatment for any Individual they deem unfit to receive such Treatment.

Cancellations and Charges

Once a booking has been placed, cancellations will incur the following charges:

Cancellations made with less than 24 hours’ notice will be charged at the full rate of the appointment booking.

If the therapist or BTBT does not receive payment for cancellations made with less than 24 hours’ notice. BTBT reserve the right to initiate their arrears process.

An additional fee towards travelling costs will be applied for Treatments at Premises within London or as agreed between the Client and BTBT

There is no VAT applicable to these costs

Payments are made in cash before a service is provided.

BTBT reserves the right to cancel the provision of the Services without notice in case of the illness of a Massage Therapist or other circumstances beyond its control. BTBT shall make reasonable attempts not to cancel the services but the client acknowledges that it may not be possible for an alternative Massage Therapist to attend the Premises. In this circumstance, the client will be offered an alternative day or a full refund will be issued.


Liability and Insurance

The Client acknowledges that the Massage Therapist is an independent contractor and not an employee of BTBT and that any liability as to the provision of a Treatment is between an Individual and the Massage Therapist.

Treatment at the clinic is carried out by a fully qualified, insured practitioners who are also a member of a recognised professional body.

Certain skin / medical conditions cannot receive treatment. Please ask for advice before booking an appointment.

The clinic prioritises delivering solid knowledge to clients with modalities of treatment that are respectfully adopted.

We strongly believe in sharing knowledge and in delivering free education so that we all remain aware and enlightened.

In respect of our clients and therapists, please take note that there is a 24-hour cancellation policy, and all treatments not cancelled a minimum of 24 hours prior to their scheduled time will be charged at full treatment price. Clients that fail to arrive for treatment without cancellation will be charged the full amount.

All treatments are subject to availability and prices.

Treatment times quoted allow for consultation, and preparation including time for the client to change.

Treatments, Prices and Times may change without prior notice.

Late arrivals will result in your treatment time being reduced or rescheduled, while full payment will still be required.

Gift Vouchers bought on promotion can only be used against full-price individual treatments.

Gift Vouchers are valid for 6 months from the date purchased.

Full payment will be required on all bookings at the time of booking or the time of treatment, if two therapists are booked, or on packages.